Free Shipping
We offer FREE shipping on all orders over $10 within the United States. Orders under $10 will have a flat shipping rate of $4.99.
Processing Time
Orders are typically processed within 1-3 business days. You'll receive a tracking number via email once your order ships.
Delivery Time
Standard shipping typically takes 5-10 business days after processing. Expedited shipping options are available at checkout for faster delivery.
International Shipping
We currently ship to select international destinations. Shipping times and costs vary by location. International customers are responsible for any customs fees or import duties.
Returns & Refunds Policy
30-Day Return Window
We want you and your pet to be completely satisfied! If you're not happy with your purchase, you can return it within 30 days of delivery for a full refund or exchange.
Return Conditions
Items must be:
- Unused and in original condition
- In original packaging
- Accompanied by proof of purchase
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened food or treats
- Grooming products that have been used
- Personalized or custom items
How to Return
Contact us at support@tailchasers.org with your order number and reason for return. We'll provide you with return instructions and a prepaid shipping label if applicable.
Refund Processing
Once we receive your return, we'll inspect it and process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Exchanges
Need a different size or color? We're happy to exchange items! Contact us and we'll help you get the perfect product for your pet.
Questions?
If you have any questions about shipping or returns, please contact us at support@tailchasers.org. We're here to help!
Pamper Pets, Not Profits - Quality pet products at prices that make sense.
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