Frequently Asked Questions
Product Questions
What types of pet products do you sell?
We offer a wide variety of quality pet products including beds, toys, collars, leashes, carriers, grooming supplies, apparel, and accessories for dogs and cats of all sizes.
Are your products safe for pets?
Absolutely! We carefully select products that meet safety standards. However, always supervise your pet with new toys and products, especially if they're aggressive chewers.
Do you offer products for both dogs and cats?
Yes! We carry products for both dogs and cats, from tiny teacups to large breeds. Check the product descriptions for size recommendations.
What if the size doesn't fit my pet?
No problem! We offer easy exchanges within 30 days. Just contact us and we'll help you get the right size for your furry friend.
Ordering & Shipping
How long does shipping take?
Orders are processed within 1-3 business days and typically arrive within 5-10 business days via standard shipping. Expedited options are available at checkout.
Do you offer free shipping?
Yes! We offer FREE shipping on all orders over $10 within the United States.
Can I track my order?
Absolutely! You'll receive a tracking number via email once your order ships so you can follow its journey to your door.
Do you ship internationally?
We ship to select international destinations. Shipping times and costs vary by location. International customers are responsible for customs fees.
Returns & Exchanges
What is your return policy?
We offer a 30-day return window for unused items in original packaging. Your pet's happiness is our priority!
How do I return an item?
Contact us at support@tailchasers.org with your order number and we'll provide return instructions and a prepaid shipping label if applicable.
What items can't be returned?
For health and safety reasons, we cannot accept returns on opened food/treats, used grooming products, or personalized items.
How long do refunds take?
Once we receive your return, refunds are processed within 5-7 business days to your original payment method.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, and Shop Pay for easy, secure checkout.
Is my payment information secure?
Yes! We use encrypted, secure payment processing to protect your information. Your safety is our priority.
Do you offer payment plans?
Yes! Through Shop Pay, you can split your purchase into 4 interest-free payments with easy approval.
Customer Support
How can I contact customer support?
Email us at support@tailchasers.org and we'll respond within 24 hours. We're here to help you and your pets!
Do you have a phone number?
Currently, we provide support via email for the fastest response. We're working on adding phone support soon!
Can I change or cancel my order?
Contact us immediately at support@tailchasers.org. If your order hasn't shipped yet, we'll do our best to accommodate changes or cancellations.
About Our Mission
What does "Pamper Pets, Not Profits" mean?
It's our promise to you! We believe quality pet products should be affordable. We focus on fair prices and happy pets, not maximizing profits.
Why should I shop with Tail Chasers?
We offer quality pet products at honest prices, free shipping over $10, easy returns, and genuine care for you and your furry family members.
Still have questions? Contact us at support@tailchasers.org - we're always happy to help!
Pamper Pets, Not Profits - Quality pet products at prices that make sense.
