Size guide
Tall Multi-Level Cat Tower
Frequently Asked Questions
Find answers to common questions about our pet products
Please refer to our detailed sizing chart available on each product page. Measure your pet's chest, neck, and length, then compare with our size guide. If you're between sizes, we recommend sizing up for comfort.
We use high-quality, pet-safe materials including durable nylon, soft cotton, and stainless steel hardware. All materials are tested for safety and designed to withstand daily wear while keeping your pet comfortable.
Most of our products are machine washable on a gentle cycle with cold water. Air dry to maintain shape and durability. For specific care instructions, please check the product description or care label.
We offer a 30-day return policy for unused items in original condition. If the size doesn't fit your pet, we're happy to exchange for a different size. Return shipping is free for exchanges within the US.
Standard shipping takes 3-5 business days within the US. Express shipping (1-3 business days) is available at checkout. International shipping times vary by location, typically 7-14 business days.
Our products are designed to fit most dog breeds, from small to large. However, some breeds with unique body shapes may require special consideration. Contact us if you're unsure about fit for your specific breed.
We're currently developing wholesale programs for groomers, trainers, and pet stores. Contact us at [your email] to discuss bulk pricing and partnership opportunities."
"If your pet doesn't love the product, return it within 30 days in unused, original condition with tags/packaging for a full refund.
